Riviera Resort Terms and Conditions

Hervey Bay Services Pty. Ltd.
385-387 Esplanade Torquay Qld 4655
P.O. Box 5635 Torquay Qld 4655

ABN: 87164324467

Tel: 07 4194 1984
Fax: 07 4194 5466
Email: rivieraresort@outlock.com
Web: www.rivieraresort.net.au

Conditions of Stay:

Riviera Resort Apartments shall not be liable to any guest for any loss, damage or destruction to any property brought upon these premises by the said guest or invitees. Without limiting the forgoing, personal property shall include money, jewellery and other personal effects and motor vehicles parked on the premises.

Guests and invitees are expected to behave in a manner which is conducive to the safety, comfort and convenience of the other guests and residents of the property. A breach of any House Rule may result in the eviction of the offender/s at the discretion of the Manager. The apartment must not be used for any unlawful purpose.

Every person who occupies Riviera Resort accommodation or utilising other services shall be personally responsible for all charges, all replacements and necessary costs for any damage or loss to the apartment. It is a condition of your occupancy that the owners of the premises are not liable for the damage to or the loss of property which the occupier or his/ her guests may bring onto the premises.

No animals or pets are to be brought onto the complex. Car Parking is limited to 1 only per apartment.

The guest is responsible for all charges incurred while staying at Riviera Resort Apartments (as advised by Management) upon presentation of my room key and license. These charges will also incur a 5% administration fee (min $2.50). I authorise these charges as well as phone calls to be charged back to my credit card or corporate charge card (as advised at check-in or on bookings)

After hours call-outs due to lockouts will incur a minimum charge of $50.00.

After Hours Check in : If guests are arriving after 5pm then they must ring us before 5pm on or before arrival date to arrange keys to be left in a safe outside reception and for us to give them the code for the safe.

Cancellations : Cancelation 14 days prior to arrival is fully refundable. Cancelation within 14 days will incur a 1 nights accommodation fee. Please note, any cancelations due to COVID19 restrictions or lockdowns are fully refundable.